Contact
Email: [email protected]
Business: EntryCert, operated by Zhe Li (sole proprietor)
Location: Zhejiang, China
Response time: within 2 business days (Monday–Friday; we are based in China, so replies may arrive outside U.S. business hours).
- Billing, receipts, cancellations and refunds: email us with your order number, or use the customer portal link in your Creem receipt. See the Refund Policy.
- Privacy requests: email us with the subject "Privacy request". See the Privacy Policy.
- Product questions and bug reports: include the page URL and, if possible, the file you used (remove anything confidential).
EntryCert is a data-preparation tool and cannot provide legal, customs-brokerage or testing advice. For official guidance, see CPSC eFiling or contact a licensed customs broker.